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Customer References One of Four J's key strengths lies in its diversification. Its products cater to small, medium and global enterprises alike and have been deployed in industries as varied as banking, defence, dealership management, education, emergency services, energy, entertainment & media, finance, health, insurance, local and state government, logistics, manufacturing, office services, retail, tax collection and telecommunications. All are using Four J's products for mission critical business applications.
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The Accountant General Office of Malaysia and Century Software have recently completed the install and commissioning of Financial Software at 10 Statutory Bodies in Malaysia.
The application suite is compliant to the Malaysian government SAGA (Standard Accounting for Government Agencies). These first 10 agencies are part of a phased rollout of the Century SAGA application in a project that included a total of 16 agencies.
“The Century SAGA application has it’s core founded in scaleable multi-company, multi-currency business software with specific engineered enhancements and modules to match the stringent SAGA standards” said Samsul bin Hussien, Executive Director of Century Software.
He went on to say “The Accountant General selected Century SAGA for a number of reasons including the applications match to government functionality, because Century Software is ISO 9001 certified and also their expansive in-house Century SAGA people implementation team that includes 30 government accounting specialists”.
This current project rollout when complete will provide access to over 3000 employees across 16 agencies.
Century Software has installations over 50 government agencies, universities, port authorities, newspapers, retailers, distributors and banks using it’s application software suite.
The Century applications are developed using the business development tools from Four J's. “With Four J's we can develop products that run on a choice of databases and that can scale from as few as five users to thousands of users. Combine this with the Four J's web client technology that allows our users to run our application by simply launching from a browser. This gives us the ultimate in deployment flexibility without installing anything on the user PC” said Tamil Selvan, Director of Professional Services at Century Software. |
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AT&T is one of the world’s telecommunications giants. The group divides its activities between telephone services, cell telephones, Internet and VOIP.
AT&T set Computer Sciences Corporation a deadline of 5 months to develop a human resource and payroll package servicing 1000 users nationwide. With such a short timeframe to complete the project CSC selected Four J's for the job. |
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Today’s competitive business environment means companies must constantly evolve to stay ahead of the competition. For Carters, retaining their place at the forefront of the building industry requires a distribution and financial system that can provide up-to-date product line and general ledger information at the touch of a button.
Their system, which integrates point of sale, inventory, and general ledger data, was developed and implemented by Quanta Systems, a company specialising in customised package software solutions for Australian and New Zealand businesses.
“We move quickly as a company, and an integrated system has been invaluable for its ease of access to information,” explains Mike Lambert, Carters IT Manager. “We’ve got 36 branches across New Zealand , with a total of 700 users. So the system is utilised all day, every day. It’s the backbone of the company.”
Mike says one of the good things about the project was the fact that the system was rolled out to all the branches very quickly and smoothly.
“Often people who come to work at Carters have never worked with a system that is totally integrated. They think it can’t be done. Once they come here they can’t believe how much better it is.”
He explains that the beauty of an integrated system is being able to track product movement from the point of sale backwards. “If it’s all batched up separately you don’t have that visibility.”
Another bonus is that the data provides a comprehensive base for research for years to come. Carters’ data has now become a very powerful tool for analysing trends.
An example of the ongoing improvements Quanta are continually providing for the Carters system is a new module for their Business-to-Business Web. Customers are able to place orders and check account information via the internet 24 hours a day, seven days a week.
“We’ve been constantly evolving,” adds Mike. “We don’t stay still for long. Because Quanta are on hand we can give them a call and say ‘this is what we want’ and they’ll do it.”
The Quanta system is developed using Genero, an XML-based development language and application server environment. Genero’s light bandwidth make online, regionally dispersed systems, like Carters a functional reality. Genero permits multi-database applications to be written from one application source reducing software maintenance cost. Genero also include a choice of application clients so you can run on Windows or browser based ensuring flexibility in numerous deployment settings.
Quanta has implementations of Quanta’s Retail, Distribution and Financial system in New Zealand, Australia and China. |
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DHL is a household name when it comes to transporting documents and packages that also offers e-Commerce fulfillment and intelligent logistics solutions.
DHL Venezuela has been specializing in various industries such as Automotive and Life Sciences as well as customized solutions for its global customers.
Recently the company decided to improve their nation wide service by replacing their service center application with a leading edge 'Over The Counter' solution, developed totally in Genero.
The new application allows DHL customers to maintain a better rapport with the service center and interact in real-time for packages they bring into the bureau. DHL agents process the package by weighing it and determining its volume and issue a laser printed invoice and airway bill number. The system provides management reporting and interfaces with other central systems. The customer can then track his shipment with the airway bill number. Shipping information is immediately available to any DHL service center nation wide, irrespective of the service center’s geographic location. By better informing customers of the whereabouts of their packages, customer satisfaction is greatly increased and airway bill processing is accelerated. This decreases the amount of time DHL agents spend with customer enquiries and as a result lowers overall operating costs.
DHL also expects to save printing costs and dramatically improve application response times.
“The most important feature Genero gave us was the ability to separate business from presentation logic. That feature alone freed us from the design chore of worrying about user interfaces. We just focused on the business logic to deliver new services. When I think about the time we wasted in the past, I only wish we had chosen Genero sooner. Genero was a real win for us.”
Jorge Uray,
DHL Project Leader |
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Followmont Transport upgrades to Omnix SmartMove 3.6 having been a user since 1995. This decision was based on new features as well as additional functionality available in new modules.
New Features Introduced:
• New intranet menus & improved navigation
• New location hierarchy & rating engine, which reduced the rates by 60%
• New pickup system
• Graphical Dispatch
• E-Commerce (B2C & B2B)
• M-Commerce (in-vehicle PDA’s)
• Enterprise Reporting Due to substantial growth over the past years they required to streamline input of consignments, which is running in the order of 20,000/week.
This is being achieved with the implementation of the new pickup subsystem, file exchange with key customers and web access (low volume). A new downloadable remote consignment program is under alpha testing, which will permit batch processing by depots, customers or agents anywhere in Australia. Key benefits to customers is the electronic processing of their consignments, including printing, packing labels, manifest, runsheets and online monitoring & proof of delivery. |
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Gregorys Transport adopts Omnix SmartMove for roll-out nationally. This decision was based on selecting new technology to drive their business forward in the 3PL (3rd party logistics) industry.
The solution includes Courier, Taxi Trucks, Contract Cartage & Warehousing and m & e-commerce. To support contract cartage, we extended the Customer’s WMS (warehouse management system) from the loading dock up to the delivery, including proof of delivery.
This is achieved by uploading orders from the customer system (down to item level) and allocation to fleet and scheduling work on delivery runs. At delivery points goods can be scanned and validated off the truck in real-time to improve accuracy and flag exceptions.
After the roll-out of Brisbane, Sydney & Melbourne depots Perth was added to support a major contract in Western Australia. |
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The US Government General Services Administration has awarded Four J's a Federal Supply Schedule contract to enable it to supply its products to its agencies, including the US Navy Safety Centre. This contract allows any Federal Agency to easily buy software solutions and services directly from Four J’s under a GSA approved purchase order.
"Four J’s bent over backwards to be quite sure to meet in full the technological needs of the US Navy Security Center. They advised us during our decision-making process and checked that we made the right choices. Thanks to the new GSA certification of Four J’s, we will be able to use their technology for our needs, which are always evolving, and work closely again with them."
Dann Reeder
Technical Assistant,
Information Systems Division,
US Navy Security Center |
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The Mexican State Institute for Social Security Services (ISSSTE) is one of the leading Mexican government organizations. It offers a variety of services to state employees and has centralized its critical medical information into one new system - developed with Genero - available throughout their network of hospitals and clinics.
As a key part of the Mexican government, ISSSTE is required to constantly innovate and strive to provide government employees with the best care possible. The new application not only cut costs dramatically for each medical facility, but it also reduced the waiting time for each patient by 50%. With Four J’s solution ISSSTE was able to create a new customized solution in less than six months and within a very tight budget.
The goal of the project was to integrate an information system that could unite all the medical, hospital and patient information into one centralized database and standardize the hospitals and clinics procedures to provide a better quality of service across their network. This represents more than 10 million ISSSTE member records The new application is already running at several major hospitals and will be fully implemented in 2006 - across more than 1,200 medical facilities ranging from small clinics to large hospitals.
"This application was built to fit the specific needs of ISSSTE and this project is considered one of the most successful in the history of ISSSTE’s IT department. This was only possible with the rapid application development and deployment functionalities provided by Four J’s, and next to impossible with competitive software tools."
Raymundo Badillo,
Project Manager,
ISSSTE. |
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Founded in 1982, Regie is a software house that develops and distributes dealership software to leading vendors such as UK Group JCB, which manufactures and distributes construction and argicultural equipment in more than 150 countries.
Regie's software caters to dealerships that import, rent and sell plant equipment in the agriculture, heavy goods vehicles, construction equipment and public works segments. |
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Kmart has developed in-store and cash management applications based on Four J's products and has deployed them in all of its 1,500+ stores across the United States servicing 22,000 users. |
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Founded in 1982, Regie is a software house that develops and distributes dealership software to leading vendors such as The Komatsu Group, which manufactures and distributes construction and industrial equipment.
Regie's software caters to dealerships that import, rent and sell plant equipment in the agriculture, heavy goods vehicles, construction equipment and public works segments. |
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Kuwait Petroleum Ltd. operates service stations, produces automotive and industrial lubricants, and sells fuel to individuals and industries over the whole United Kingdom.
Kuwait Petroleum International, under its distinctive “Q8 sails” logo, refines and markets fuel, lubricants and other petroleum derivatives to a diverse customer base across Europe.
With more than 4,000 retail service stations, as well as direct sales operations delivering fuel and heating oil to domestic and industrial users, Q8 is well known in the UK, Italy, Germany, Sweden, Denmark, Holland, Belgium and Luxemburg.
Kuwait selected Genero to develop a new Fuel Management System that manages their popular credit card and billing systems.
During the initial tool selection process, Kuwait Petroleum chose a handful of representative applications from a portfolio of over 150 programmes. After just several man weeks of using the tool, the return on investment became clear and the development team were able to rapidly show prospective users how they could cast aside their ASCII screens and enjoy the comfort of working with Windows and the Web. During the process, Kuwait was also able to liberate the database backend to support the corporate policy of working with Oracle.
Kuwait also selected Four J’s tools for other applications including sales order processing, security and audit control systems as well as the company’s general accounting ledgers.
It expects the web to play an increasing role in his deployment strategy.
“I would heartily recommend Four J’s, their tools really gave our applications a new lease of life, opening up whole new choices of user interfaces and databases. We also completed a pilot web-site interacting directly with the application database. Since the successful pilot, we have become a devout advocate. We are currently launching a web interface and as a group we are now evaluating which of our international applications should follow the same route.”
Julien Bridle
Kuwait Petroleum Ltd, Great Britain |
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Lafarge Roofing is the leading supplier of roofing solutions worldwide providing highly reliable and innovative products and services. With a workforce of 77,000 people, the Lafarge Group is present in 75 countries. Its sales for 2004 amounted to € 14,436 million.
Group know-how encompasses industrial efficiency, value creation, protection of the environment, respect for people and cultures, and preservation of natural resources and energy. It offers the construction industry and the general public innovative solutions bringing greater safety, comfort and quality to their everyday surroundings.
Lafarge offers all construction industry sectors - from architect to tradesman, from distributor to end-user - a comprehensive range of products and solutions for each stage of the building process. |
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The McDonald's Corporation is the world's largest quick-serve restaurant chain. There are over 30 000 McDonald's restaurants in 119 countries serving an average of 46 million people daily. From humble beginnings in 1955, the first McDonald's franchise restaurant in Des Plaines, Illinois, USA took in US$366.12 on its first day of business. As they say the rest is history, and hard work coupled with positive work ethics have paid off.
In 2002, the company recorded US$41.5 billion in worldwide sales, and looks set to achieve greater success in the cyber-years to come McDonald's opened its first restaurant in Singapore in 1979. And what an event that was - the world's highest volume of hamburgers were served that fateful October day at Liat Towers!
Today, 125 McDonald's restaurants across the island serve 55 million customers. 6000 staff keep the McDonald's machine running ship-shape. McDonald Sinapore’s Back Office system is developed and maintained internally entirely using FourJ’s Products. Each of the 125 restaurants use the application suite consisting of HR/Payroll, Finance, Stock and Inventory systems, as part of their basic operations. Their BIS operations also are powered by FourJs products. |
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The OCS Group provides professional maintenance services to its customers, worldwide. With a turnover of more than 400 million pounds per year, its offer covers catering services, laundry, hygiene, cleaning, security, maintenance and transport. The company has chosen Genero to develop a management tool for the laundries and reading bar codes.
"I have been impressed by Four J’s development system and the ease with which it allowed us to migrate our strategic applications to our new corporate standard based on a server under a Windows/SQL environment. The Four J’s tools again proved their usefulness when they interfaced without any problem with our Sage Enterprise and SAP environments. We know that Four J’s development system gives us extensibility and flexibility, which is all the more true since the inception of Genero. These two elements are vital for the development of an infrastructure able to support our activities, which are diversified and represent 400 million pounds sterling."
Jenny Sener
TIC Manager OCS Group, Great Britain |
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Founded in 1982, Regie is a software house that develops and distributes dealership software to leading vendors such as Renault Vehicule Industrie.
The software caters to dealerships that import, rent and sell plant equipment in the agriculture, heavy goods vehicles, construction equipment and public works segments. |
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The Spanish Airforce has rolled-out a major budgeting and finance application across a secured intranet to 1000+ users that will provide important information on-line to 19 regional airforce military installations, its headquarters and that nation's Ministry of Defense.
Key to the selection criteria was Genero's ability to operate as a 'thin client', providing an MS-Windows 'look and feel' from within a browser. This greatly facilitates development and network management, reducing administration costs by minimising the software needed on the workstation.
"The truth is that Four J’s gave us outstanding support during the entire project development process. Genero provides everything we need; productivity, performance, independence. This gives me the comfort level I need to manage an on-line information system of this magnitude and complexity."
Col. José Emerito Vazquez,
Project Manager,
The Spanish Airforce. |
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Sincere Watch Ltd started its humble beginnings more than 50 years ago as a one-man watch counter along Singapore’s North Bridge Road in 1954. Along this growth path, Sincere Watch overcame all odds amidst an evolving political-economic landscape and has assumed a leading role in developing the emerging market of fine watches in the Southeast and North Asia regions.
The continuous success of the company is built firmly on the foundation of its four strategic pillars: Brand Management, Fine Watch Retailing, Lifestyle Watch Retailing and Travel Watch Retailing. With a keen sense on the pulse of the world’s horological development, an intimate knowledge of consumers’ needs and equipped with strong brand management capability, Sincere Watch is constantly in the forefront of innovative retail concepts; establishing itself as Asia’s foremost purveyor of fine watches and a premier watch specialist spanning across Singapore, Malaysia, China, Thailand, Taiwan, Korea and Indonesia.
Sincere Watch retail and backend systems employ FourJs technology; from the graphical Point of Sales Terminals, through to Retail Stock operations, Purchasing and Inventory management; also allowing for seamless integration to their external Financial Systems. All stores are linked to a centralized server, providing for real time analysis of sales and stock movements. |
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Tahan Insurance is one of the largest insurance companies in Malaysia, in terms of paid-up capital and also its extensive nationwide network of branches, offering comprehensive Life and General Insurance services.
Tahan Insurance represents the merger of three independent insurance companies, known as People’s Insurance, Tenaga Insurance and Talasco Insurance. Each company operated on its own insurance systems running on different hardware and software and so plans were laid to consolidate all three insurance systems into a single system.
The BASS-GI system from BASS Consulting was selected for the General Insurance needs. Over two thousand man-hours of engineering effort went into the implementation of GIS. Since the implementation of BASS-GI the benefits have been gained:
a) Cash Before Cover (CBC) control in motor underwriting. This feature reduces short payment monitoring from agent or the insured, which results in reduced bad debts.
b) Online Risk Accumulation in Re-insurance underwriting that brings about tremendous improvement in risk management.
c) Incorporated Auto Retrieval of Cover Note Information for Receipt Issuance. The receipt issuance process is greatly accelerated with a much reduced error rate.
d) With the availability of online authorization for cover note, underwriting, claims and accounting modules, better controls can be put in placed.
e) The ability for BASS-GI to perform claim file closing by loss category and by claimant.
f) Claim barring for multiple claims of the same insured. This is not permissible unless with authorization. g) Fast track policy data entry screen to improve performance.
Finally, Tahan also experiences significantly cheaper training and maintenance costs as new employees would only need to be familiar with the usage of a single system instead of three.
BASS-GI was chosen because it is a fully integrated and feature rich back-end system and the BASS project team possessed the required domain knowledge.
The BASS-GI system is written entirely using Four J's development tools. The BASS-GI application is installed at over 20 insurance companies in Asia Pacific including Malaysia, Thailand, Philippines, Indonesia and Sri Lanka. |
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VINCI Energies is a leader in its various markets in France and today is establishing itself as one of the leaders on the European stage. Operating in 18 European countries, VINCI Energies generates approximately 30% of its net sales outside France.
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Xcel Energy has completed its implementation of a new customer care system from Peace Software with project management from IBM. The new solution consolidates two disparate systems running across 10 states onto a single platform and creates a unified system that gives Xcel Energy its first-ever global view of the five million customers it serves.
The scalable Customer Information System (CIS) from Peace Software also performs sophisticated customer analysis that enables Xcel Energy to perform various quality checks to ensure bill accuracy. The CIS supports a vast array of both simple and complex pricing plans across Xcel Energy's multi-state territory.
The initiative had its roots in the 2000 merger of Denver-based New Century Energies and Minneapolis-based Northern States Power Co. The resulting company, Xcel Energy, inherited two dissimilar customer-care systems that posed challenges in dealing with 10 sets of state regulations and millions of customers.
Now, Xcel Energy can provide a standardized experience when its customers call for assistance. The project was divided into three phases:
1) In July 2003, 220,000 Colorado customers were converted to the new system.
2) In May 2004, 2.7 million customers across Colorado , Kansas , New Mexico , Oklahoma and Texas were added to the platform.
3) Recently, the remaining 2.4 million customers in Michigan , Minnesota , North Dakota , South Dakota and Wisconsin were converted to Peace CIS.
Raymond E. Gogel, vice president and chief information officer of Xcel Energy, said, “At Xcel Energy, we use information technology to find new ways of doing business that benefit our customers. Our strategic partnership with IBM and the deployment of Peace CIS are critical to that effort. We now have a single view of the customer across our entire service territory, and new advanced system capabilities to deliver superior service in a highly efficient and consistent manner.”
The system generates 250,000 invoices each business day, over five million a month and 60 million each year. Xcel have 3000 trained system users including up to 1,500 customer service representatives simultaneously online each day across a widely distributed network.
Peace Software is the leading utility Customer Information System software developer. Peace™, the company's flagship software product, is installed at major utilities in 35 regulated and competitive energy markets for billing and customer relationship management of electricity, gas and water customers.
Peace uses Four J's for the high throughput SQL-based relational database transaction processing which is production-proven to support millions of customer invoice calculations and payments per month.
"We chose Four J's for scalable, database-independent transaction processing. Peace clients include some of the world's largest dual-fuel utilities with many millions of consumers and multiple market operations. Together Four J's and Peace have proven that utilities' multi-billion dollar cashflows can be supported with reliable, high-speed utility customer transaction processing at open systems technology costs." said Paul Grey, Chief Market Strategist, for Peace Software. |
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Napoleon once remarked that an army marches on its stomach. At Yakka Apparel Solutions on Auckland’s North Shore, New Zealand, they believe there's more to it than that. As clothing supplier to the New Zealand Defence Forces, Yakka prides itself that its country’s sailors, soldiers, and aircrews are always ready for action by ensuring they are among the best dressed in the world.
Part of the Australasia-wide Yakka group of companies, the company supplies everything from uniforms and boots to thermal underwear and sleeping bags. And it’s all done with military precision thanks to a state-of the-art warehouse and an award-winning ACUMEN warehouse management and supply chain integration system, which makes the operation easily accessible from any PC within the armed forces or for other Yakka clients such as the New Zealand Fire Service and Aviation Security Service.
The ACUMEN Warehouse Management System from ACUMEN Solutions, now part of Integral Technology Group, is developed in Four Js technology. |
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- Argentina: Aerolíneas Argentinas
- Australia: Sanderson
- Belgium: State Justice Service, Brussels Police Force, RTBF (Belgian Television service)
- Brazil: HP, Tramontina
- Columbia: Carvajal
- France: AZ France, Bolloré, Cegedim, Disneyland Paris, Fortis, E. Leclerc, Kayersberg, La Société Générale
- Germany: KDO, Siemens Health Systems, Steilmann textiles
- Italy: ADP, Ministry of Foreign Affairs
- Mexico: DHL Mexico, Fornacot, Institute of Social Security Services (ISSSTE), Kemper Insurance, The Mexican Senate, Mexico City International Airport
- South Africa: British Petroleum, MIBCO
- Spain: The Spanish Air Force , The University of Cantabria
- United Kingdom: The Body Shop, The Co-op Group, The House of Fraser, HM Customs & Excise, Northcliffe Newspapers, Sainsbury's, WH Smith
- United States: City of Beveryly Hills, City of Hollywood, Deluxe, Detroit Airport Authority, Disneyland, Disney World, Neiman Marcus, Public Broadcast Service, Salt Lake City Police Dept, Salt Lake City Council, Sprint
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"I have been impressed by Four J’s development system and the ease with which it allowed us to migrate our strategic applications to our new corporate standard, based on a server under a Windows/SQL environment"
Jenny Sener, TIC Manager OCS Group, Great Britain
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